Help & FAQ.
Everything you need to know about buying and selling on Aesthetic.Exchange.
How does Aesthetic.Exchange work?
We connect verified buyers and sellers of pre-owned aesthetic equipment. Every listing goes through our inspection and certification process before being published. Once you find the right device, we facilitate the transaction through our secure escrow service.
How do I sell my equipment?
Contact us through our sell equipment form and we'll provide a free valuation within 24 hours. If you agree to list, we handle professional photography, listing creation, buyer screening, and the entire transaction process.
What is the inspection process?
Every device listed on Aesthetic.Exchange undergoes a multi-point inspection covering functionality, cosmetic condition, calibration status, and shot count (where applicable). We provide a detailed condition report with every listing.
Are payments secure?
Yes. All transactions use our escrow payment system. Funds are held securely until the buyer receives and confirms the equipment is as described. We also offer financing options for qualified buyers.
Do you offer shipping?
We coordinate insured, white-glove shipping for all equipment purchases. Our logistics partners specialize in medical and aesthetic device transport to ensure safe delivery.
What if the equipment doesn't match the listing?
We offer a money-back guarantee. If the device doesn't match the condition report, contact us within 48 hours of delivery for a full refund or replacement.
Do you offer financing?
Yes, we partner with equipment financing providers to offer competitive rates. Qualified buyers can apply for financing during checkout.
Can I trade in my equipment?
Absolutely. We offer trade-in programs where you can apply the value of your current equipment toward a purchase. Contact us to get started with a free trade-in valuation.